How do you get to the island of Ruegen?
You can get to the island of Rügen comfortably by car, train, ferry or bus. Two bridges connect the island of Rügen with the mainland. We recommend the large Rügen Bridge for car traffic. Alternatively, the lower Rügendamm Bridge can be used for rail and car traffic. The small Rügendamm Bridge is raised five times per day to allow ships to pass. This involves a waiting time of 20 minutes for all rail and car traffic. There are no additional costs for crossing both bridges.
When is check-in and when is check-out?
We guarantee check-in from 3 pm onwards and ask you to kindly check-out by 11 am. Should you require an early check-in or late check-out, please do not hesitate to contact us beforehand.
How long is the reception desk available?
The reception desk is staffed around the clock, 24 hours a day.
Do all rooms have a balcony or terrace?
Not all rooms have a balcony. In the room description you will find information about which categories have a balcony. We are happy to assist you via telephone or email.
Are parking spaces available?
You can park directly at the hotel in an outdoor car park. Parking is free of charge.
Are vegan, lactose-free and gluten-free dishes available at the buffet?
We are happy to offer you a variety of vegan, lactose-free and gluten-free dishes at the breakfast buffet as well as for dinner. Please inform us of your dietary requirements before your arrival. Our service and kitchen team will be happy to assist you.
Is it possible to rent bicycles?
Rental bikes are available from May-September for a fee of 15€/trekking bike.
Are dogs allowed in the hotel?
We consider pets to be members of the family - this making it needless to mention that dogs are welcome in the Aedenlife apartments. We will supply a dog bed, dog toys, treats and dog waste bags to ensure you have an effortless stay for an additional 35€/night.
Is smoking allowed in the hotel? Are there special smoking areas?
Our hotel is a non-smoking hotel. It is possible to smoke cigarettes, e-cigarettes or cigars in our Cigar Lounge.